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Feedy McFeed Feed Help

Downgrading Your Plan

You can downgrade your plan anytime. Downgrades take effect at the end of your current billing cycle.

Before Downgrading

Section titled “Before Downgrading”

Review what you’ll lose:

From → ToWhat’s Lost
Pro → GrowthAPI access, priority support
Growth → StarterFTP delivery, webhooks, reduced feeds/products
Starter → FreeGMC connection, multi-platform, reduced limits

How to Downgrade

Section titled “How to Downgrade”

  1. Go to Settings

    Click Settings in the sidebar.

  2. Click Billing

    Select the Billing tab.

  3. View plans

    Click Change Plan.

  4. Select lower plan

    Choose the plan you want to downgrade to.

  5. Review changes

    See what you’ll lose and when the change takes effect.

  6. Confirm downgrade

    Click Downgrade to confirm.

When Downgrade Takes Effect

Section titled “When Downgrade Takes Effect”

Timing

Section titled “Timing”
  • Downgrade requested: Immediately recorded
  • Access maintained: Until end of billing cycle
  • New limits apply: Start of next billing cycle

Example

Section titled “Example”
  • Current plan: Growth ($49/mo)
  • Downgrade to: Starter ($19/mo)
  • Billing date: 15th of month
  • Downgrade requested: March 3rd
  • Growth access until: March 14th
  • Starter starts: March 15th

What Happens to Your Data

Section titled “What Happens to Your Data”

Products

Section titled “Products”

If exceeding new limit:

  • Products over limit become inactive in feeds
  • Data preserved in Feedy McFeed Feed
  • Can be re-activated if you upgrade

Example:

  • Current: 5,000 products
  • Downgrading to Starter (1,000 limit)
  • 1,000 most recently updated products stay active
  • 4,000 products paused

Feeds

Section titled “Feeds”

If exceeding new limit:

  • Most recently used feeds stay active
  • Older feeds paused (not deleted)
  • Can be reactivated by upgrading

AI Credits

Section titled “AI Credits”
  • Unused credits don’t transfer
  • New credit allocation starts next cycle

GMC Connection

Section titled “GMC Connection”

If downgrading to Free:

  • Connection disabled
  • Historical data preserved
  • Can reconnect after upgrading

Managing the Transition

Section titled “Managing the Transition”

Before Downgrade Date

Section titled “Before Downgrade Date”
  1. Review which products will be affected
  2. Decide which feeds are most important
  3. Export any data you want to preserve
  4. Update platform configurations if needed

On Downgrade Date

Section titled “On Downgrade Date”
  1. Excess products automatically paused
  2. Excess feeds automatically paused
  3. Features restricted to new plan level

Adjusting to Fewer Feeds

Section titled “Adjusting to Fewer Feeds”

If you have 10 feeds but downgrading to 3-feed limit:

  1. Decide which 3 feeds to keep
  2. Delete or pause others before downgrade
  3. Or let system auto-select most recent

Canceling a Downgrade

Section titled “Canceling a Downgrade”

Changed your mind before the downgrade takes effect?

  1. Go to Settings > Billing
  2. Find scheduled downgrade
  3. Click Cancel Downgrade
  4. Continue on current plan

Downgrading to Free

Section titled “Downgrading to Free”

Special considerations for downgrading to Free:

Lost Features

Section titled “Lost Features”
  • GMC connection disconnected
  • Only Google Shopping platform available
  • 1 feed maximum
  • 100 product limit
  • 50 AI credits/month

Data Preservation

Section titled “Data Preservation”
  • All product data preserved
  • Feeds preserved (but inactive)
  • Can restore everything by upgrading

Refunds

Section titled “Refunds”

Downgrade Refunds

Section titled “Downgrade Refunds”

No refunds for remaining time when downgrading:

  • You keep access until end of billing cycle
  • New rate applies next cycle

Cancel for Refund

Section titled “Cancel for Refund”

If you need to cancel entirely, see Shopify’s refund policy or contact support.

Common Downgrade Scenarios

Section titled “Common Downgrade Scenarios”

Seasonal Business

Section titled “Seasonal Business”
  • Peak season: Growth plan
  • Off-season: Starter plan
  • Data preserved between changes

Testing Complete

Section titled “Testing Complete”
  • Evaluated with paid plan
  • Returning to Free to decide
  • Can upgrade anytime later

Reducing Product Count

Section titled “Reducing Product Count”
  • Removed products from Shopify
  • No longer need higher limit
  • Downgrade to save money

Troubleshooting

Section titled “Troubleshooting”

Can’t downgrade

Section titled “Can’t downgrade”
  • Ensure you’re not in trial
  • Check for pending payments
  • Contact support

Lost access before expected

Section titled “Lost access before expected”
  • Check billing date
  • Verify downgrade date
  • Contact support if incorrect

Data missing after downgrade

Section titled “Data missing after downgrade”
  • Excess data is paused, not deleted
  • Upgrade to restore access
  • Contact support if data appears missing
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