Upgrading Your Plan
Upgrading unlocks more products, feeds, AI credits, and features. Upgrades take effect immediately.
When to Upgrade
Section titled “When to Upgrade”Consider upgrading when:
- Approaching product limits
- Need more feeds
- Want additional platforms
- Need GMC connection
- Running low on AI credits
- Require FTP delivery
How to Upgrade
Section titled “How to Upgrade”-
Go to Settings
Click Settings in the sidebar.
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Click Billing
Select the Billing tab.
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View plans
Click Change Plan to see options.
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Select new plan
Choose your desired plan.
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Confirm upgrade
Review the change and click Upgrade.
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Start using new features
New limits and features are immediately available.
What Happens When You Upgrade
Section titled “What Happens When You Upgrade”Immediately
Section titled “Immediately”- New product limits apply
- New features unlocked
- AI credits added (prorated)
- Access to new platforms
Billing
Section titled “Billing”- Prorated charge for remainder of current period
- Future billing at new rate
- Charges appear on Shopify bill
Your Data
Section titled “Your Data”- All existing data preserved
- Feeds continue working
- No interruption to service
Upgrade Pricing
Section titled “Upgrade Pricing”Prorated Billing
Section titled “Prorated Billing”You only pay for the remaining time in your billing cycle:
Example:
- Current plan: Starter ($19/mo)
- New plan: Growth ($49/mo)
- Days remaining: 15 of 30
- Prorated charge: ($49 - $19) × (15/30) = $15
Next Billing Cycle
Section titled “Next Billing Cycle”Full price of new plan applies:
- Growth: $49/month
- Billed on regular billing date
Feature Comparison
Section titled “Feature Comparison”| Moving From → To | What You Gain |
|---|---|
| Free → Starter | +900 products, +2 feeds, all platforms, GMC |
| Starter → Growth | +9,000 products, +7 feeds, FTP, webhooks |
| Growth → Pro | Unlimited products/feeds, priority support, API |
Upgrading from Free Plan
Section titled “Upgrading from Free Plan”If you’re on the free plan:
- Free trial starts when you upgrade
- 14 days of full features
- Charged after trial ends
- Cancel before trial ends to avoid charges
Upgrading During Trial
Section titled “Upgrading During Trial”If you’re in a free trial:
- You can change plans during trial
- Trial continues until end date
- Final plan charges after trial
Common Upgrade Scenarios
Section titled “Common Upgrade Scenarios”Exceeded Product Limit
Section titled “Exceeded Product Limit”- Products over limit excluded from sync
- Upgrade to increase limit
- Products automatically sync after upgrade
Need More Platforms
Section titled “Need More Platforms”- Upgrade from Free (Google only) to Starter
- Create feeds for Facebook, TikTok, etc.
- Start advertising on new platforms
Need FTP Delivery
Section titled “Need FTP Delivery”- Upgrade to Growth or Pro
- Configure FTP settings in feed
- Feeds automatically push to FTP
Upgrade FAQ
Section titled “Upgrade FAQ”How long does upgrade take?
Section titled “How long does upgrade take?”Instant. New features are available immediately.
Can I upgrade mid-cycle?
Section titled “Can I upgrade mid-cycle?”Yes. You’re charged a prorated amount.
What if I upgrade and then want to downgrade?
Section titled “What if I upgrade and then want to downgrade?”You can downgrade anytime. See Downgrading Your Plan.
Do I lose my data if I upgrade?
Section titled “Do I lose my data if I upgrade?”No. All data is preserved.
Can I skip plans (Free to Pro)?
Section titled “Can I skip plans (Free to Pro)?”Yes. You can upgrade to any plan directly.
Troubleshooting
Section titled “Troubleshooting”Upgrade button not working
Section titled “Upgrade button not working”- Check internet connection
- Try refreshing the page
- Contact support if issue persists
Features not appearing after upgrade
Section titled “Features not appearing after upgrade”- Refresh the page
- Log out and back in
- Contact support if issue persists
Billing not updated
Section titled “Billing not updated”- Changes may take a few minutes
- Check Shopify billing for charge
- Contact support if not reflected within 1 hour