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Feedy McFeed Feed Help

Connection Issues with GMC

GMC connection issues prevent status syncing and direct upload. This guide helps you diagnose and fix connection problems.

Checking Connection Status

Section titled “Checking Connection Status”
  1. Go to GMC in the sidebar
  2. View connection status
  3. Check for error messages

Status Indicators

Section titled “Status Indicators”
StatusMeaning
ConnectedWorking normally
Reconnect neededToken expired
DisconnectedNot connected
ErrorConnection problem

Common Connection Issues

Section titled “Common Connection Issues”

”Reconnect needed”

Section titled “”Reconnect needed””

Cause: OAuth token expired

Fix:

  1. Click Reconnect
  2. Sign in to Google
  3. Grant permissions
  4. Connection restored

”Access denied”

Section titled “”Access denied””

Causes:

  • Google account doesn’t have GMC access
  • Permissions revoked
  • Wrong account used

Fix:

  1. Verify you have GMC admin access
  2. Use correct Google account
  3. Check GMC user permissions

”No Merchant Center found”

Section titled “”No Merchant Center found””

Cause: Account not linked to GMC

Fix:

  1. Create GMC account at merchants.google.com
  2. Or get access from organization admin
  3. Retry connection

Connection timeout

Section titled “Connection timeout”

Cause: Network or Google service issue

Fix:

  1. Check internet connection
  2. Try again in a few minutes
  3. Verify Google services are up

Reconnecting GMC

Section titled “Reconnecting GMC”

Standard Reconnect

Section titled “Standard Reconnect”
  1. Go to GMC
  2. Click Reconnect (or Connect if disconnected)
  3. Sign in to Google
  4. Select Merchant ID
  5. Grant permissions
  6. Verify connection

If Reconnect Fails

Section titled “If Reconnect Fails”
  1. Disconnect completely
  2. Clear browser cookies
  3. Try connecting fresh
  4. Use incognito window if issues persist

Permission Issues

Section titled “Permission Issues”

Required Permissions

Section titled “Required Permissions”

Feedy McFeed Feed needs:

  • Content API access
  • Merchant reports access

Checking Permissions in Google

Section titled “Checking Permissions in Google”
  1. Go to Google Account Security
  2. Find “Third-party apps”
  3. Find Feedy McFeed Feed
  4. Verify permissions

Regranting Permissions

Section titled “Regranting Permissions”
  1. Remove Feedy McFeed Feed from Google Account
  2. Disconnect in Feedy McFeed Feed
  3. Reconnect fresh
  4. Grant all permissions

Multiple GMC Accounts

Section titled “Multiple GMC Accounts”

Selecting the Right Account

Section titled “Selecting the Right Account”

If you have multiple GMC accounts:

  1. Note the correct Merchant ID
  2. During connection, select correct one
  3. Verify ID after connecting

Wrong Account Connected

Section titled “Wrong Account Connected”
  1. Disconnect current account
  2. Reconnect with correct account
  3. Ensure signed into right Google account first

Sync Issues After Connection

Section titled “Sync Issues After Connection”

Status Not Updating

Section titled “Status Not Updating”

Check:

  • Connection is active
  • Sync schedule running
  • No errors in sync log

Fix:

  1. Click Sync Status manually
  2. Wait for completion
  3. Verify data appears

Performance Data Missing

Section titled “Performance Data Missing”

Causes:

  • Just connected (needs time)
  • No advertising running
  • Reports API access issue

Fix:

  1. Wait 24-48 hours after connecting
  2. Verify ads are running
  3. Check connection has reports permission

Direct Upload Issues

Section titled “Direct Upload Issues”

Upload Failing

Section titled “Upload Failing”

Check:

  • Connection is active
  • Products meet GMC requirements
  • No API quota issues

Fix:

  1. Check upload error messages
  2. Fix product issues
  3. Retry upload

Quota Exceeded

Section titled “Quota Exceeded”

Cause: Too many API calls

Fix:

  1. Wait for quota reset (daily)
  2. Reduce upload frequency
  3. Use feed URL method instead

Troubleshooting Steps

Section titled “Troubleshooting Steps”

Step 1: Test Connection

Section titled “Step 1: Test Connection”
  1. Go to GMC settings
  2. Click Test Connection
  3. Check for errors

Step 2: Check Google Account

Section titled “Step 2: Check Google Account”
  1. Verify signed into correct Google account
  2. Confirm GMC access
  3. Check no 2FA issues

Step 3: Refresh OAuth

Section titled “Step 3: Refresh OAuth”
  1. Disconnect GMC
  2. Clear browser cache
  3. Reconnect fresh

Step 4: Verify GMC Side

Section titled “Step 4: Verify GMC Side”
  1. Log into GMC directly
  2. Verify account is active
  3. Check for GMC-side issues

When to Contact Support

Section titled “When to Contact Support”

Contact support if:

  • Repeated connection failures
  • Error messages unclear
  • Connection works but sync fails
  • Direct upload consistently failing

Include:

  • Merchant ID
  • Error messages
  • Steps already tried
  • When issue started
Section titled “Related Guides”